Sheehan's Consulting LLC: Customer satisfaction dips for banks, soars for credit unions

Tuesday, December 13, 2011

Customer satisfaction dips for banks, soars for credit unions

Customer satisfaction dips for banks, soars for <b>credit unions</b>: By Jeff Harrington, Times Staff Writer In a year in which big banks got hammered over new fees, customer satisfaction among their rival credit unions jumped to a record high, according to the latest American Customer Satisfaction Index (ACSI) released ...
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Grant J Sheehan

Grant is CEO of Sheehan's Consulting LLC, a firm specializing in association and credit union management; leadership development, strategic planning, director’s responsibilities, meeting planner/facilitator and disaster preparedness/recovery.

He also serves as the Vice President of SDR Properties of Dade County Inc. a real estate company dealing in residential and commercial property.

Mr. Sheehan, founded the annual Firefighters Credit Union Conference in 2001, he also established the National Coalition of Firefighters Credit Unions Inc. to represent firefighter credit unions nationwide and holds the position of Executive Director of the Coalition (NCOFCU)

He is a regular speaker on issues related to Board Management Relationships, Board Governance, Board Duties and Responsibilities and Peer 2 Peer relationships.

Mr. Sheehan served on the Board of Miami Firefighters Federal Credit Union for 15 years, 12 as Chairman. Upon his retirement from the City of Miami Budget and Finance Department, after 28 years of service with the Miami Fire Department, he served as CEO of Miami Firefighters Federal Credit Union for 10 years.

Henry Cepeda

Henry has been an active member of his credit union since 1964. He began his volunteer service to the credit union and its members in 1968 when he was appointed to the Supervisory Committee and served several years as Chairman until 1978. In 1978 he moved to the Credit review Committee and served several years as Chairman until 1988. In 1988 he was elected to the Board of Directors and held the positions of Treasurer, Vice-Chairman and Chairman until 2007. As Chairman and Executive Committee member, he worked closely with management and other board members to enhance the safety and soundness of the credit union.

C-954-258-8089
hcepeda@bellsouth.net

Sheehan's Consulting LLC

Tuesday, December 13, 2011

Customer satisfaction dips for banks, soars for credit unions

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